32Red came into the online casino world to make it easy and accessible to players all over the world. Since its creation back in 2002, it has brought those objectives into life in various ways. Firstly, it provides an impressive number of games to users. Boasting more than 400 games in its arsenal, the platform is designed to give you the best gaming experience.
Convenience and ease of use are two areas 32Red really shines. Whether you are using the mobile app, or the site, you can get to enjoy your games anytime you want. It is licensed by the UK Gambling Commission and Government of Gibraltar. They have plenty of bonuses and treats for customers, and there is a responsive customer support system available 24/7. Overall there are lots of gaming options to pick from, so that means a variety of users. There are lots of classics to choose from as well as modern and innovative games. It truly offers the best of Microgaming.
Terms & Conditions
The 32Red Casino is well aware that players aren’t exactly keen on reading through Terms and Conditions. They warn players the Terms are written by a “suit with no sense of humour,” but urge you to read them nonetheless. Admittedly, this is a fresh take on T&Cs and a good way to break the monotony. Reading through the casino’s Terms, there doesn’t appear to be any blatantly rogue or anti-player clauses. This is to be expected since the casino’s terms are audited by the regulatory bodies to ensure compliance with their rules and regulations. However, the existence of fair and ‘player-friendly’ terms means little when the casino doesn’t abide by them. To give you a specific example, one of the 32Red’s clauses states that self-exclusion and account cancellation is every player’s right.
However, in practice, they make it rather difficult for punters to close their accounts. Problem gambling should be taken seriously, and there should be no questions asked when a player requests that the casino closes their account. Instead of immediately honouring the player’s request, the casino does the exact opposite. On multiple occasions, they have showered the problem gamblers with various £10 bonuses to keep them playing. This behaviour is unacceptable. This casino feeds the problem gamblers’ addictions, rather than helping them combat it. Additionally, even if they do eventually close your account, they will not refund your deposits or pay out your winnings. And since the withdrawals are painfully long, self-exclusion is pointless. If problem gamblers had enough self-control not to place a bet for 7+ days, they wouldn’t have a problem in the first place.
Bonuses and promotions
Let’s face it: the welcome bonus of 32Red is not as generous as the offers of many of its colleagues. However, it remains quite interesting. For $ 10 deposited into your account, you receive a $ 32 bonus. To be able to withdraw your bonus, you must bet 40 times its amount. This means that if you are eligible for the maximum amount, $ 160, you will need to wager $ 6400 in real money before you can take advantage of your winnings.
Although these conditions may seem excessive, you should know that they only take into account the bonus, not the deposit amount, which is the norm at many online casinos. In addition, the bonus of 32Red multiplies your deposit by 3.2, while, on most sites, welcome offers allow you to receive an amount equivalent to your first payment.
32Red Casino also offers new players a $ 10 no deposit bonus. The site also organizes promotions, such as the “Red Letter Day Bonus”, through which randomly selected players can receive up to 250 free chips. Tuesday is “Ruby Tuesday”: gifts are randomly distributed to Internet users who play on certain slot machines.
To honor new games, the site is organizing a “New Game Giveaway”. Players can win amounts ranging from $ 50 to $ 500 depending on their loyalty status. To win these gifts, no need to win the prize pool: you just have to play very specific games. This is only a brief overview of the promotions available at 32Red Casino; on the site, you will find many other attractive offers.
32Red games
By testing 32Red Casino to carry out this review, we were impressed by the wide choice of games on offer. In all, the site has 349 titles, including 280 slot machines, 43 table games, and 9 games with live dealers. Suffice to say that Internet users are spoiled for choice! Among the most popular games are the Dark Knight, Thunderstruck II, and Hellboy Table slots, not to mention table games like blackjack, roulette and baccarat.
If you want to win dollars by spinning the reels of slot machines, know that 32Red offers 16 progressive slots. Hopefully you can win huge jackpots there; these machines are called for example Mega Moolah, Major Millions, and King Cashalot. Also in the progressive slot family, you will find the Mega Moolah Isis, Lotsaloot, and Fruit Fiesta games. Is your thing video poker? You will be delighted by the range of games offered by 32Red. These include, in bulk, Joker Poker Power Poker, Jacks or Better Power Video Poker, and Deuces and Joker Power Poker. But that’s not all: you can also play Triple Pocket Hold’em Poker, Sic Bo, and three different variants of three-card poker, including the game “Gold Series”, which is played with several hands.
Roulette and blackjack games are very popular at 32Red Casino. The European Blackjack game “Perfect Pairs” can pay you a lot of money if you get the right combination of cards, while the European roulette game “Gold” high limits is perfect for players with well-stocked pockets. Roulette games “Multi-Wheel”, that is to say with several roulette games that spin at the same time, maximize your chances of winning.
Locked Accounts
Although there are no questionable clauses within 32Red Casino’s terms, we couldn’t help but notice that the one pertaining closed/locked accounts lacks vital information. Namely, the casino simply informs you they can close your account without prior notice. As you can see, the casino doesn’t state in which situations they may lock you out of your account. Nor do they say what happens to your funds when they do. We’ll tell you what happens: they magically disappear, then reappear in the operator’s pockets.
Recently, a player reported winning a little over £1,000 and getting locked out. When the player in question attempted to withdraw the winnings, the casino promptly closed the account without any explanation. The player later received an email that notified them that their documentation didn’t meet the requirements. However, the casino representative refused to shed light on the issue and never explained what was wrong with the documents the player sent in. It appears that the casino’s “player-first” attitude is a thing of the past. Nowadays, they are clearly far more concerned with increasing their own revenue.
Deposit and withdrawal
32Red uses many of the same payment methods as their competitors to ensure users can deposit and withdraw with ease. If you want to take advantage of the 32Red Casino welcome offer, bear in mind that only debit card or PayPal deposits count towards the bonus. Here is what you need to know about their main deposit and withdrawal methods.
Mobile App
32Red Casino’s mobile casino has been designed with ease of access and play as a priority. The games have been optimized to run smoothly on Android and iOS. You can play on a wide range of phones, including Samsung Galaxy smartphones, laptops with Windows Phone operating system and, of course, iPhones. The 32Red mobile casino also works on many tablets, including the Windows Surface, the Samsung Galaxy Tab, the Google Nexus, and the iPad.
32Red’s mobile platform has over 100 games. You can access it either by downloading the application developed by the casino, or directly via an internet browser: go to the casino page, identify yourself and that’s it! You do not need to create a special account to play on mobile. Once you’re in your 32Red account, you can play mobile versions of some of the world’s most popular casino games, such as Thunderstruck II, Game of Thrones, Mega Moolah, Classic Blackjack Gold Series, and European Roulette Gold Series. No need to search for sic bo, baccarat or craps tables: there are simply none on the mobile version of the site. It is also not possible to access, on tablet or phone, games with croupiers live from the site, which will disappoint addicts to live blackjack and roulette games.
Customer Support
When we started scouring the web for player reviews on the 32Red Casino, we noticed a large number of positive reviews at first. However, the eerie similarities between these reviews quickly became apparent. They were all short, praised the casino’s game selection, and stated that there was nothing negative they could think of.
We’re not the only ones expressing doubts that these reviews aren’t genuine. In fact, hundreds of frustrated players believe that these reviews are bogus. If you dig a bit deeper, it becomes apparent that a myriad of issues plagues the 32Red Online Casino. We’ve already talked about the painfully slow withdrawals, dull bonuses with high playthroughs, and the fact that the casino’s slots are laggy and often freeze up. Apart from this, punters also point out the fact that the casino spams players with annoying pop-ups in the middle of play sessions. So there’s plenty of reasons to get in touch with the casino’s customer service. However, that’s easier said than done. 32Red has made contacting their customer support team an unnecessarily complicated process.
Their “Help Centre” is an overblown FAQ that resembles a bloody maze. What’s more, it’s filled with generic answers to questions that nobody has ever asked. Meanwhile, vital information like wagering requirements on deposit bonuses is strangely absent. Unfortunately, Live Chat is reserved for registered users only, although the experience isn’t much different from the “Help Centre.” They offer generic, copy-paste answers that are vague and in no way help resolve the issue you have. On multiple occasions, the casino representatives were unfriendly or even rude towards the players. We don’t know about other review sites, but we wouldn’t describe 32Red’s support team as “splendid.”
Live dealer games
32Red Casino has set up a casino with live dealers of excellent quality. The parties are animated by very nice dealers and very nice dealers, which allows Internet users to find the authentic atmosphere of traditional casinos without leaving their home. There is something for all budgets, with games with small stakes and special tables for high rollers.
The live dealer game offering includes blackjack, roulette and baccarat, as well as three-card poker and Casino Hold’em. These last two games are very successful, even if you face the house and not other players.
Live casino games are broadcast continuously. The interface, signed Microgaming, is extremely user-friendly: it is very easy to use, we can interact with all simplicity with the croupiers, and the gaming experience is generally excellent. Certain elements, such as information concerning tables and cards, are inscribed in large characters, and are thus clearly visible. The 32Red live casino has an elegant and refined look. It is the ideal destination for all those who want to discover or rediscover the atmosphere of a “land” casino. Add to this the fact that you can connect to the live tables in a few clicks, from the interface without downloading the site: the live dealer games from 32Red are truly among the best on the web.
