Helabet Kenya complete Bankika review

HelaBet is a renowned Kenyan betting site and has been in existence since 2015. The bookmaker is also known for its good-looking website with a user-friendly interface. In terms of appearance, HelaBet is on the top 3 betting sites with the most attractive and welcoming landing page. The bookmaker’s web page is dominated by a vibrant purple theme with high-quality images. The website also provides punters with the two language options, which are English and Chinese. HelaBet webpage has more than good looks to offer; it also has a multi-view feature that enables bettors to keep track of their bets.

code promo helabet

HelaBet is a registered company under the laws of Kenya. Its operator Cheza Gaming Limited is also authorized and regulated by the Betting Control and Licensing Board (BCLB) of Kenya under the Betting, Lotteries and Gaming Act, Cap 131. The bookmaker’s license № 0000103 Bookmakers License is proudly displayed on their website, and it is valid until 30th June 2020. In this review, we are going to give overall assessment feedback on what it is like to bet on this sportsbook. The pros and cons as well as cool features to look out for.

What we like:

  • You can bet as little as 0.1 Ksh per bet.
  • Very light and friendly mobile version.
  • Option to save leagues and matches to a list of favourites.
  • The SuperBet feature allows bettors you to request a stake limit increase for selected events.
  • QuickBet functionality.
  • CashOut.
  • They have very nice visuals for live betting.
  • Useful filter by match starting time.
  • Hela 5 multiplies your stake five times for winning live bets.

What could be better:

  • The texts in the help sections aren’t very clear and some of them appear to be broken.
  • They don’t offer betting by SMS.
  • Their support is not working 24/7, as advertised.

A Leader in Support, Security and Safety

When writing this Helabet review we were pleased to learn that the bookie holds an online gambling license from the Betting Control and Licensing Board of Kenya.

This allows them to offer Kenyan players sports betting and means you can place bets in a safe and secure environment. Companies with theses licenses must adhere to stringent rules and regulations set out by the licensing board.

As part of their license conditions, Helabet have a responsibility to treat their players fairly. We’re happy to say that they’ve done a great job of doing just that and it’s no surprise to us that they’re one of the leading online bookmakers in Africa today.

When you play at Helabet you can be assured that your money is completely safe and you’ll have no problems when it comes to withdrawing your winnings. Payouts are taken care of quickly, and the bookmaker have a brilliant track record in looking after their players.

Their site also uses state-of-the-art technology to ensure your personal information is always safe and secure. 256-bit encryption means there’s no chance of anyone else getting hold of your details, and Helabet’s website is one of the safest our team of experts have come across.

Helabet are an industry-leading bookmaker and their site is designed to be as safe and secure as possible. Peace of mind is extremely important when choosing a bookie and we’re happy to say that Helabet’s security systems are incredibly resilient and trustworthy. Overall, when writing this Helabet bookmaker review our team found no negatives around the safety or security measures at this site.

Site design

The HelaBet website and the mobile app are both highly optimized to ensure easy user navigation in accessing the important categories and services of the bookmaker. The website interface is crowned by the bookmaker’s In-play section which can be found straight in the middle of the homepage. The Live betting platform doesn’t offer a huge range of sports disciplines, but it has plenty of events for football and tennis. The HelaBet virtual play is one of the best in Africa, as users can choose between virtual keno, horse and greyhound racing and even football virtual play. The Popular competitions section and the Sports menu can be found on the left-hand side of the page, while the Bet Slip is displayed on the right-hand side. HelaBet uses a small size mobile app which allows users to receive notifications via it just by a one-touch button. The mobile version of the website share similar features as the desktop version, which means that the customers can place bets with ease.

Mobile version


Hela5 Kenya has thought about Kenyan punters, who prefer to bet via their smartphones, when creating their platform, no doubt. The website has its own mobile version you can use from any mobile device.

Helabet mobile version seems to us on a quite high level (in our personal opinion, of course) and using it is a big pleasure. You can find the entire wide range of sport bets the company offers in the desktop version of the website, including the live betting category. Unfortunately, you cannot bet on virtual sports or make Forex trades via m.helabet.com.

It has been a while since the bookie stopped being limited only by its official mobile version as the company has released its own mobile application for Android.


The major markets in Helabet Sportsbook are; sports betting markets, Hela virtual, Hela 5, Virtual sports, FinBet, and Roulettefootball. The most popular market is soccer which covers international and local Kenyan events that’s the Kenya premier league. The soccer market also includes world’s major leagues like English premier league, La Liga, France league one among other major leagues. Helabet’s market also covers other sports activities involving basketball, boxing, and Ice hockey. There are also betting markets involving non-sporting activities like betting on the outcome of your favorite TV program and political events. Each of the market under this bookmaker offers a variety of options on sporting events which is boosted by the Hela 5 feature.

  • Football
  • Cricket
  • Tennis
  • Basketball
  • Boxing
  • MMA
  • Ice hockey
  • Track and field athletics
  • American football
  • Cycling
  • Darts
  • Formula 1
  • Speedway
  • Motorcycling
  • Golf

Live Betting /  In-Play Betting

The In-play section of the site can be accessed through the Live button situated in the light purple toolbar on the homepage. The range of sports on the live section isn’t that wide as the pre-match ones but the most popular sports are here. If you are a fan of football, cricket, basketball, tennis, volleyball and ice hockey you should be satisfied with the Live betting opportunities. The 2D graphics that depicts the action of the game are looking sharp and the stats are nicely illustrated just below the teams’ name. In addition, you can switch between four type of views: Classic, Asian, Modern and Combo. You can also check the live calendar to see the upcoming fixtures and the Results tab to check if your team has won the game or not.

List of All HelaBet Bonuses

It is important to note that the HelaBet bonus offer herein require you to deposit a minimum of Ksh 50 to claim. Upon successful registration you will receive various bonuses towards your betting account amounting to Ksh 1000. We have given you some of the coolest links to use below. Also note that to get even bigger bonuses, your first deposit needs to be higher.

Welcome bonus

All new users of Helabet that complete their registration process are given an amazing offer. They receive 100% top-up of the amount they choose to deposit into their account. This offer, however, is limited to amounts not exceeding Kshs. 10000. The bonus given can only be wagered 15 times with odds not less than 3 resulting in a maximum payout not exceeding Kshs. 40,000. The bets used on the bonus don’t include virtual games

App Download Bonus

After successful registration, login to your account and on the “promotions” section, download their App and you will instantly receive another Ksh 50 for free towards your betting account.

Cash Out

At the time of writing, HelaBet comes with an option to Cash Out, and this feature is displayed on HelaBet, as a promotional offer. Unfortunately, the bookmaker does not offer its customer an option to build a bet of their choice, via Bet Builder.

Cash Out is a feature which allows you to be in control of your bets. You can retrieve a portion of your winnings, before a match has concluded, if you feel that you may go on to lose a bet, in due course of the remaining duration of the match.

The amount of money receiving upon cashing out, depends on the time of cashing out, and the odds in favour of the placed bet at the time of cashing out – You may go on to win more, or less than your initially placed stake.

Deposit Charge Back Bonus

This HelaBet bonus will give you back the ammount your service provider charges you to make a deposit to HelaBet. That is if your Mpesa charges for depositing Ksh 1000 is 34, once you top up your sportsbook account your new balance would be 1034. That is another smart way of say, “FREE DDEPOSITS”.

NOTE: This feature works for deposits worth Ksh. 250 and above.

How to Play on Hela Bet

Step One:

  1. Visit www.helabet.com
  2. When the Company page appears, click on REGISTER
  3. Fill in the Registration Form, ensure the Terms and Conditions box is checked and select Register

​​Step Two:

  1. Log in after registration
  2. You will be prompted to enter the username and password obtained after registration

​​​​​​​​​​Step Three:

Once logged into the Company homepage:
  1. Click on the Profile button at the top right corner of the Company homepage and or the deposit button
  2. Under Balance Management, the first option is Deposit or you could click on the Deposit button at the top right corner
  3. Enter your phone
  4. Enter the amount
  5. Mpesa will prompt you to enter your pin
  6. You will then receive an SMS confirming the transaction

​​​​​​​​​​​Step Four:

  1. Once logged in, click on the option you wish to bet on; whether Pre-match or Live in play
  2. A variety of games are displayed on the Company Homepage
  3. Choose the games you wish to play and select the odds by clicking on them
  4. The chosen selection will automatically be added to your bet slip
  5. Click on Bet Slip at the bottom left of your page
  6. Input your stake amount in your Stake box and place your bet

How to make deposits and withdrawals on Helabet

You can use your M-Pesa payment service to make your deposits to your Helabet account. The following steps will help you make your deposits to your account:

  • Open your M-Pesa menu
  • On the pay bill option input 29007
  • Use your phone number as the account number
  • Enter the amount you wish to deposit
  • Input your pin and then click on send

When it comes to withdrawing funds from Helabet, click on the profile option located on the right corner of the homepage. On the balance management option, click on “withdraw.” Then input the amount you want to withdraw, and funds will be sent to your M-Pesa account.

To withdraw money from Helabet using SMS codes, you can SMS Cashout#amount to 29879. For instance, this could be Cashout#5000 if you want to withdraw 5000 shillings


  • You can contact a customer support representative via Email, Live Chat, and Free Phone Call
  • HelaBet does not offer 24/7 customer support
  • Responsive customer support representatives

HelaBet offers three customer support channels – Live Chat, Email, and Free Phone. While the bookmaker does not offer 24/7 customer support, it does offer a responsive network of support, during its hours of service. You can chat with a customer support representative, from 09:00 – 17:00 (GMT+3), via HelaBet’s Live Chat feature.

To access HelaBet’s Live Chat service, click on the green chat button, present at the bottom right of your screen. You can send in a query at any time, but a customer support representative will only reply, when he/she is online. You can also attach images to your chat, so that the customer support representative on duty, will have a better idea of a query that you may have.

If you prefer calling customer support, you can contact a customer support representative via their Free Phone facility. You can call HelaBet at – +254 729640643

If you would rather send in an email, to evoke a formal response from their team, or if you do not want to waste time chatting, or talking to a customer support representative, you can email HelaBet at – [email protected]

Gideon Kimutai

General Operations Management | 8+ Years Experience in iGaming/Sports Betting | Passionate about UX | Blockchain Gaming & Crypto Enthusiast
Gideon is an experienced iGaming wordsmith who has been working in the industry since 2014. He has written more words on all aspects of iGaming than he cares to remember, and has provided content for many big industry names. When not writing Gideon can be found out running or gaming on his Xbox.

You May Also Like